Frequently Asked Questions

Get answers to common questions about pool installation, maintenance, and landscape services in Richmond, VA.

Pool Installation

How long does it take to install a pool?

Fiberglass pool installation typically takes 3-5 days once the shell arrives on site; custom concrete pools typically take 3-6 months because of cure time and custom construction. Timeline depends on site conditions, weather, and permit approval. Decking, landscaping, and other features add additional time beyond the pool install itself.

What's the difference between fiberglass and concrete pools?

Fiberglass pools typically install in 3-5 days vs 3-6 months for concrete, have lower ongoing maintenance because of the non-porous gel coat surface, and do not need periodic resurfacing. Concrete pools allow unlimited customization in shape and size but require more chemicals, routine acid washing, and resurfacing roughly every 10 years. We install fiberglass pools from Latham, Okeanos, and Glimmerglass; we also build custom concrete pools when a project genuinely requires it.

How much does a pool cost in Richmond, VA?

Pool costs vary based on size, type, site conditions, and features. As a general range, fiberglass pools are typically $50,000-$80,000 installed and custom concrete pools are typically $60,000-$120,000+. Your own estimate will depend on your specific site and chosen features — contact us for a personalized quote.

Which fiberglass pool brands do you install?

We are an authorized dealer for three fiberglass pool manufacturers: Latham (the largest inground pool manufacturer, 70+ years of manufacturing, publicly traded as NASDAQ:SWIM), Okeanos (Canadian-made, no-concrete-collar design, lifetime structural warranty for the original owner), and Glimmerglass (American-made since 1999 in Fort Plain, NY and Ashburn, GA). We help you choose the right brand for your yard, budget, and style. We also build custom concrete pools when a project requires fully custom geometry.

Do I need permits for pool installation?

Yes, most pool installations in Richmond and surrounding counties require permits. We handle all permit applications and inspections as part of our installation service to ensure compliance with local regulations.

Can pools be installed year-round in Virginia?

Pool installation is best done during warmer months (April-October) to avoid weather delays and ground freeze issues. We typically book installations 2-3 months in advance during peak season.

Pool Maintenance

How often should my pool be serviced?

We recommend weekly service visits during swimming season (May-September) and bi-weekly during off-season. This includes chemical balancing, skimming, brushing, and equipment checks to maintain crystal clear water.

What's included in weekly pool maintenance?

Our weekly service includes water testing and chemical balancing, skimming debris, brushing walls and steps, emptying baskets, checking equipment operation, and providing a detailed service report.

How much does pool maintenance cost?

Weekly maintenance service typically costs $100-150 per visit, depending on pool size and services included. Annual contracts often provide cost savings compared to individual service calls.

Do you provide pool opening and closing services?

Yes, we provide complete seasonal opening (April-May) and closing (October-November) services including equipment startup/shutdown, water treatment, and winterization to protect your investment.

Landscape & Design

Do you provide landscape design services?

Yes, our certified landscape designers create comprehensive plans that complement your pool installation. We provide 3D renderings, plant selection, and complete installation services.

What hardscaping services do you offer?

We install patios, walkways, retaining walls, fire pits, outdoor kitchens, and decorative stonework. All hardscaping is designed to integrate seamlessly with your pool and landscape.

Can you install pool decking and patios?

Absolutely. We specialize in concrete, natural stone, and paver pool decking that's slip-resistant and complements your pool design. Options include stamped concrete, travertine, and bluestone.

What plants work best around pools?

We recommend low-maintenance, non-shedding plants that tolerate chlorine splash. Popular choices include ornamental grasses, boxwood, hostas, and evergreen shrubs that provide year-round interest.

General Questions

Are you licensed and insured?

Yes, we are fully licensed pool contractors and landscape professionals with comprehensive liability insurance and workers' compensation coverage for your protection.

Do you offer warranties on your work?

Pool shell warranties come from the manufacturer and vary by brand (for example, Latham offers a limited lifetime warranty on their fiberglass shells; Okeanos offers a lifetime structural warranty to the original owner with a 10-year gel coat warranty against blistering). Equipment warranties come from the equipment manufacturer. For specific warranty documents on the pool you choose, ask us and we will provide them before you sign.

How do I get started with a project?

Contact us to schedule a free consultation. We'll visit your property, discuss your vision and budget, and provide a detailed proposal with 3D renderings and timeline.

What areas do you serve?

We serve the greater Richmond metropolitan area including Henrico, Chesterfield, Hanover, and Goochland counties. Contact us to confirm service availability in your specific location.

Do you offer financing?

Yes. We partner with Lyon Financial, a leading provider of pool financing, to offer our customers flexible terms and competitive rates tailored to pool projects. Approval decisions are typically fast so you can move forward without delay.

Still Have Questions?

Our pool and landscape experts are here to help. Contact us for personalized answers and free consultation.